Mayan Palace Complaints and Reviews

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Mayan Palace
Main address: Mayan Resorts Lazaro Cardenas 4070 45040 Col. Camino Real Zapopan Jalisco
1 800 292 9446 USA, 1 800 421 4161 Canada, , customerservice@grupomayan.com
  • 83+1 mobile complaints
  • $430K claimed losses
  • $5.1K average
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  • 1 day ago
  • Hotels and Resorts
  • Positive Experience
  • 1
  • 1
  • 9

My experience with mayan palace has been great. I purchased my first vacation week twenty some years ago and I've upgraded a couple times since. The resort is beautiful and the staff exceptional. Only once did I feel like a salesperson mislead me. The company's legal dept got involved and more than made it up to me. Furthermore, that salesman was fired. Thumbs up to the company and the vacation... Read more

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  • Oct 01
  • Hotels and Resorts
  • Timeshare Club
  • 2
  • 2
  • 56

The sales people told us we would own our timeshare forever and it could be given to family members. Turns out it was a 10 year use of the resort on our week. We were also told that the rental of the week would actually make us money and that it would be a good investment. Completely untrue and misleading. I believe the sales team intentionally mislead us in order to get us to sign up for one... Read more

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  • Aug 16
  • Hotels and Resorts
  • Timeshare
  • 116

After a timeshare presentation at mayan palace we were taken to get or gifts this is where we met mike and Alex who claim they work for the owner, accountants or something like that. They showed us a package that would allow us to use week very inexpencive. what bull ***. When we finally received the log in info we found very few properties and all were much more than what was told to us and put... Read more

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  • Jul 17
  • Hotels and Resorts
  • Playa Del Carmen, Quintana Roo
  • False Breeder Accusation
  • 2
  • 2
  • 128

I formally retract my previous review of mayan palace. Lety has contacted us and has been very cooperative. They have agreed to return our deposit IN FULL. As part of our agreement, i must retract negative review. I will post another positive update once money has been received. I hope that this is solved amicably. this has been a learning experience and i am happy to say that it seems to be... Read more

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  • Jul 16
  • Hotels and Resorts
  • Houston, Texas
  • Timeshares
  • 1
  • 1
  • 185

STAy AwAY from mayan palace!! We also fell for the lies of mayan palace playa del Carmen. Oscar leal, Johnny Simon and a pregnant lady from Prague told us outright lies! And unfortunately we believed them! They said that we were guaranteed $5000 in rent per year, they would buy our timeshares, and many more lies! After returning to our hotel after signing papers, I investigated, and found... Read more

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  • Jun 26
  • Travel
  • Mexico City, Capital District
  • Timeshare
  • 3
  • 3
  • 115

We too fell for the lies. we managed to get our contract cancelled, but we are now in pursuit of our down payment. So many lies about how that this Private Residence club will rent you back your weeks, that the investment will 'pay for itself'.... Too many to list. Keep fighting your issues. They want you to get tired of trying. Try to find people in similar situations and work together as a... Read more

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  • Jun 25
  • Travel
  • Timeshare Scam
  • 1
  • 1
  • 175

My family and i just recently stayed at the Grand Mayan in Nuerto Vallarta. We had exchanged through Interval International. Of course we were asked to participate in a presentation (90 mins) ha what a laugh. 9am-3pm. We were asked to purchase from the first rep we said no thank you they brought another we said no thank you. Then we were taken to another building and pressured by a third. He... Read more

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  • Jun 16
  • Travel
  • Riviera Maya, Quintana Roo
  • Timeshare Buying
  • 151

We also met with Dorothy who made similar promises. We forfeited two excellent timeshares which we have had for eight years as an incentive to lower the price of the Grand Mayan product. Our signed contract came nine hours into the presentation. After paying an additional $21,000, we ended up with a much more limited "timeshare" program. We were falsely told that we would be able to exchange... Read more

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  • Jun 13
  • Travel
  • Timeshares In Mexico
  • 3
  • 3
  • 134

DO NOT under any circumstances agree to a sales presentation at the Grand Mayan regardless of what they offer you. Even if you are able to make it through all the tiers of sales people they will send you through it will be 5+ hours later before you finish and get your “gifts.” The almost short version of the story is we were hit up in the Airport by someone who claimed to be with our... Read more

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  • Jun 08
  • Hotels and Resorts
  • Cabo San Lucas, Baja California Sur
  • Timeshare
  • 2
  • 2
  • 168

I have been coming to Mexico every year for the past 22 years and own 4 timeshares including the Melia, The Royal Islander, the Hilton and (unfortunately) the Mayan Palace. The first three have all been a pleasure to deal with. They delivered everything they said they would and the availability of these resorts is excellent. The Mayan Palace is a completely different story. This company relies... Read more

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