Submit ›
  • Customers like
      No items
  • Customers don't like
    • Breach of contract1
    • Timeshare sales1
    • Staff1

Resolved

  • Apr 23
  • Hotels and Resorts
  • Timeshare
  • 2
  • 2
  • 57
  • REVIEW RATING 5/5

Strong armed sales tactic . We gave them $5000 and they have never bought our time share with RCI as part of the package. Plus 2 bedrooms turned into 1bedroom . I have 5 times called and each time promised to get a phone call back . Do not go there its sad how they can rip people off. We bought our timeshare from the Royal Sunset and it is exactly as they told us. Not everyone timeshare in Mexico... Read more

Was this review helpful? 2 0

  • Apr 10
  • Hotels and Resorts
  • Playa Del Carmen, Quintana Roo
  • Timeshare
  • 61
  • REVIEW RATING 4/5

If you buy your new Timeshare in the Cancun Area, and trade in a timeshare that you previously owned, the organization known as EQUITY ACQUISITION,THEN attempts to sell back that timeshare you traded in, let me explain, upon purchasing the New timeshare you were given false information, in other words they inflated the price with the intention to trick you into giving up your already owned... Read more

Was this review helpful? 1 0

I am surprised at the mention of the service you recieved from Jamie Benner. My family and I bought a property in 2013 and she has helped us with all issues. Hands down the best sales representative and we have wondeeful service at the Mayan Resorts!!! Add comment

  • Mar 20
  • Hotels and Resorts
  • 1
  • 1
  • 87
  • REVIEW RATING 3/5

Don't buy or sell your timeshare with Mayan Palace, they will take your legitimate timeshare and give you a bogus one. As a long time valued member this is their reward. Senior Cervez would welcome you to never come back!!! How can you treat your loyal customers that way. What's the mater, sick of being the second richest in Mexico! I hope this notice is seen by your future victims of fraud... Read more

Was this review helpful? 0 0

  • Mar 17
  • Hotels and Resorts
  • Spruce Grove, Alberta
  • Timeshare
  • 4
  • 4
  • 318
  • REVIEW RATING 5/5

Made the biggest mistake of my life, and I've been married twice. Bought a timeshare from Mayan Palace. It all seems great, what could be better, free vacations unlimited travel money in your pocket. Well don't believe it. What these people are selling is air, and once they find out you were *** enough too buy that they want to see what else they can sell you or buy from you. After I was... Read more

Was this review helpful? 4 1

  • Jan 14
  • Hotels and Resorts
  • Brewer, Maine
  • Vacation Ownership
  • 326
  • REVIEW RATING 5/5

Senior Citizens BEWARE!!!! I WANT OUT OF THIS MESS NOW!! I am very upset with my decision to become a Mayan Palace owner, it has turned out to be one of the worst decisions of my life. It all started when we met Eduardo Vega, over breakfast he showed us a photo album of his recently deceased pregnant wife or girlfriend who died along with the baby in a car accident, it had my partner Deb in... Read more

Was this review helpful? 2 0

  • Nov 26, 2014
  • Hotels and Resorts
  • New Delhi, Delhi
  • Vacation Ownership
  • 2
  • 2
  • 112
  • REVIEW RATING 5/5

CLUBE VIDA / MAYAN PALACE - se vc tiver tempo de ler essa mensagem desista da compra imediatamente. A venda é uma grande enganação e vc perdera horas de sono e muito dinheiro. Eu ja perdi mais de U$ 10.000 e não sei mais o que fazer! Segue a minha historia: Fui de férias para Cancun em Dezembro de 2013 e no aeroporto fui abordado por pessoas que me encaminharam a um guichê para venda com desconto... Read more

Was this review helpful? 0 1

Resolved

  • Nov 09, 2014
  • Hotels and Resorts
  • Sacramento, California
  • Timeshare
  • 7
  • 7
  • 471
  • REVIEW RATING 5/5

Beware of the deceitful bait and switch sales presentations at Mayan Palace / Riviera Maya / Grupo Vidanta. Our story of deception takes place at the Mayan Palace located south of Cancun. Based on reports I have read on this site and others like it, Mayan Palace / Grupo Vidanta uses the same sales tactics at all their resorts. WHAT WE WERE TOLD during the 6 hours of sales presentation IS NOT... Read more

Was this review helpful? 1 0

Resolved

  • Oct 26, 2014
  • Hotels and Resorts
  • Contract Breach
  • 1
  • 1
  • 214
  • REVIEW RATING 5/5

We purchased a time share from Mayan Palace Regency in 2006. Part of the contract between us and Mayan was that we would trade in our old Fairways of Palm Aire time share for our new Mayan Palace time share. Mayan Palace took full responsibility of our old time share, attempted to sell the time share, and when they were unable to do so, they dumped the time share back on us, without any... Read more

Was this review helpful? 2 1

  • Oct 22, 2014
  • Hotels and Resorts
  • Positive Experience
  • 1
  • 1
  • 174
  • REVIEW RATING 4/5

My experience with mayan palace has been great. I purchased my first vacation week twenty some years ago and I've upgraded a couple times since. The resort is beautiful and the staff exceptional. Only once did I feel like a salesperson mislead me. The company's legal dept got involved and more than made it up to me. Furthermore, that salesman was fired. Thumbs up to the company and the vacation... Read more

Was this review helpful? 0 0

Had an experience with Mayan Palace?

Write a review
Did not find what you were looking for?
 
×
You are reading about Mayan Palace.
Filing a new complaint about
×