2.3
  • Breach of contract1 votes
  • Timeshare sales1 votes
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  • Nov 26
  • Hotels and Resorts
  • New Delhi, Delhi
  • Vacation Ownership
  • 1
  • 1
  • 22
  • REVIEW RATING 5/5

CLUBE VIDA / MAYAN PALACE - se vc tiver tempo de ler essa mensagem desista da compra imediatamente. A venda é uma grande enganação e vc perdera horas de sono e muito dinheiro. Eu ja perdi mais de U$ 10.000 e não sei mais o que fazer! Segue a minha historia: Fui de férias para Cancun em Dezembro de 2013 e no aeroporto fui abordado por pessoas que me encaminharam a um guichê para venda com desconto... Read more

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  • Nov 09
  • Hotels and Resorts
  • Sacramento, California
  • Timeshare
  • 3
  • 3
  • 140
  • REVIEW RATING 5/5

Beware of the deceitful bait and switch sales presentations at Mayan Palace / Riviera Maya / Grupo Vidanta. Our story of deception takes place at the Mayan Palace located south of Cancun. Based on reports I have read on this site and others like it, Mayan Palace / Grupo Vidanta uses the same sales tactics at all their resorts. WHAT WE WERE TOLD during the 6 hours of sales presentation IS NOT... Read more

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Resolved

  • Oct 26
  • Hotels and Resorts
  • Contract Breach
  • 1
  • 1
  • 89
  • REVIEW RATING 5/5

We purchased a time share from Mayan Palace Regency in 2006. Part of the contract between us and Mayan was that we would trade in our old Fairways of Palm Aire time share for our new Mayan Palace time share. Mayan Palace took full responsibility of our old time share, attempted to sell the time share, and when they were unable to do so, they dumped the time share back on us, without any... Read more

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  • Oct 22
  • Hotels and Resorts
  • Positive Experience
  • 1
  • 1
  • 71
  • REVIEW RATING 4/5

My experience with mayan palace has been great. I purchased my first vacation week twenty some years ago and I've upgraded a couple times since. The resort is beautiful and the staff exceptional. Only once did I feel like a salesperson mislead me. The company's legal dept got involved and more than made it up to me. Furthermore, that salesman was fired. Thumbs up to the company and the vacation... Read more

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  • Oct 01
  • Hotels and Resorts
  • Timeshare Club
  • 2
  • 2
  • 115
  • REVIEW RATING 4/5

The sales people told us we would own our timeshare forever and it could be given to family members. Turns out it was a 10 year use of the resort on our week. We were also told that the rental of the week would actually make us money and that it would be a good investment. Completely untrue and misleading. I believe the sales team intentionally mislead us in order to get us to sign up for one... Read more

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  • Aug 16
  • Hotels and Resorts
  • Timeshare
  • 171
  • REVIEW RATING 4/5

After a timeshare presentation at mayan palace we were taken to get or gifts this is where we met mike and Alex who claim they work for the owner, accountants or something like that. They showed us a package that would allow us to use week very inexpencive. what bull ***. When we finally received the log in info we found very few properties and all were much more than what was told to us and put... Read more

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  • Jul 17
  • Hotels and Resorts
  • Playa Del Carmen, Quintana Roo
  • False Breeder Accusation
  • 2
  • 2
  • 172
  • REVIEW RATING 5/5

I formally retract my previous review of mayan palace. Lety has contacted us and has been very cooperative. They have agreed to return our deposit IN FULL. As part of our agreement, i must retract negative review. I will post another positive update once money has been received. I hope that this is solved amicably. this has been a learning experience and i am happy to say that it seems to be... Read more

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  • Jul 16
  • Hotels and Resorts
  • Houston, Texas
  • Timeshare
  • 1
  • 1
  • 239
  • REVIEW RATING 5/5

STAy AwAY from mayan palace!! We also fell for the lies of mayan palace playa del Carmen. Oscar leal, Johnny Simon and a pregnant lady from Prague told us outright lies! And unfortunately we believed them! They said that we were guaranteed $5000 in rent per year, they would buy our timeshares, and many more lies! After returning to our hotel after signing papers, I investigated, and found... Read more

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  • Jun 26
  • Travel
  • Mexico City, Capital District
  • Timeshare
  • 3
  • 3
  • 155
  • REVIEW RATING 4/5

We too fell for the lies. we managed to get our contract cancelled, but we are now in pursuit of our down payment. So many lies about how that this Private Residence club will rent you back your weeks, that the investment will 'pay for itself'.... Too many to list. Keep fighting your issues. They want you to get tired of trying. Try to find people in similar situations and work together as a... Read more

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  • Jun 25
  • Travel
  • Timeshare Scam
  • 1
  • 1
  • 227
  • REVIEW RATING 5/5

My family and i just recently stayed at the Grand Mayan in Nuerto Vallarta. We had exchanged through Interval International. Of course we were asked to participate in a presentation (90 mins) ha what a laugh. 9am-3pm. We were asked to purchase from the first rep we said no thank you they brought another we said no thank you. Then we were taken to another building and pressured by a third. He... Read more

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