Anonymous
map-marker Mexico City, Capital District

MAYAN LIES....

We too fell for the lies. we managed to get our contract cancelled, but we are now in pursuit of our down payment. So many lies about how that this Private Residence club will rent you back your weeks, that the investment will 'pay for itself'.... Too many to list. Keep fighting your issues. They want you to get tired of trying. Try to find people in similar situations and work together as a group. RICO stands for Racketeer Influenced & Corrupt Organization ACT - may be the basis of any lawsuit- as conspiracy is what they have resorted too.. If anyone is reading this .... when ever you go on these presentations, record the presentations!! get them in their lies.
View full review
Loss:
$15000
4 comments
Janith Xip

Hi there,sorry for that...timeshare scam actually is very common , i was on a nasty situation months ago but my luck change , a friend of mine told me about Timeshare solutions, and yes , they help me with the task , the difference about all other timeshare cancellation fake companies is that they are officially approved by BBB :

www.bbb.org/greater-san-francisco/business-reviews/timeshare-advocates/mexican-timeshare-solutions-in-hayward-ca-383105

They are pretty good,so in their site has multiple articles, here is one in relation about timeshare cancellation:

www.timesharescam.com/blog/206-how-to-get-out-of-a-timeshare/

hope can help you , good luck

Guest

Dear Readers,

We understand that, as consumers, people have concerns about what their sales experience with a company will be like. According to a few of the complaints we have received, some of our valued customers feel that our sales process is inappropriate.

We value and respect both our members and non members. Their concerns are very important to us and we are diligently working to resolve any complaints that they may have.

Some of the complaints stated concerns with our sales presentation process. Though, there are ways that consumers can improve their experiences during these presentations and actually enjoy themselves.

First of all, it is best to be knowledgeable about what to expect when attending these presentations.

In some of the complaints we received, the consumerโ€™s experience could have been far different had they first researched, the product or service being offered. One of the most important things a consumer can do during a sales presentation is ask questions. You will find that our sales associates are knowledgeable and willing to answer any of your questions. This is the best way to alleviate any concerns you might have and to gather more information to help you make an informed and responsible decision.

A misconception regarding our sales process is the cause of some of the complaints we have received.

Our sales process is no different from that of any other company that is offering similar services and products. It is totally understandable that for consumers with little sales experience, it is easy to misconceive the way a sales process works.

With us, you get exactly what you pay for. Regarding your desire to rent your week, bear in mind that the contact our members sign clearly states that the company makes no representations regarding the market for vacation ownership rentals, nor recommends buying this product for rentals or investment.

Because this is signed โ€”and mentioned twice in the contractโ€” and this is check marked it in the summary, we assumed all our members are aware from the first moment of this situation. There is no bait and switch, as has been suggested in a number of complaints as this one. There are a number of different products being offered at the same time; however, the contract is very clear as to what the person is getting. Brochures and floor plans of the purchased unit are also provided.

We allow people to make their own informed decisions about what we have to offer, and would never take advantage of a valued customer. We take any slander against our hard working team very seriously and we work hard to ensure our reputation and the jobs of thousands of individuals that work diligently to please all our guests is not put at risk by false and unrestrained accusations such as these. Being that said, Mayan Palace scam is a false claim. We will work tirelessly to dispel this myth.

For any customers or potential customers that might have concerns about us, please contact our Customer Support staff. They will answer all of your questions honestly and will discuss any concerns you might have. Our customersโ€™ satisfaction is our number one priority and we are all committed to excellence and integrity.

Thank you for your time. The Customer Support Team Email: grupomayanblog@***.com

Guest
reply icon Replying to comment of Guest-832799

Your attempt to put lipstick on a pig is a joke. Yes a document is signed acknowledging your not buying for rental, however that's ALL the sales reps talk about because that's what they're trained to do.

Saying that the peoples complaints about what actually happens over and over again is slander leaves you with zero credibility. The blog dept you spew for is simply a spin dept..

Guest
reply icon Replying to comment of Guest-843185

Well said Storm So true

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Zohaib Etd
map-marker Playa Del Carmen, Quintana Roo

Retraction of previous review

I formally retract my previous review of mayan palace. Lety has contacted us and has been very cooperative. They have agreed to return our deposit IN FULL. As part of our agreement, i must retract negative review. I will post another positive update once money has been received. I hope that this is solved amicably. this has been a learning experience and i am happy to say that it seems to be resolved. not sure what else to write, but i am not able to post unless i have at least 100 words. ugh! 6 more to go! that is all
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2 comments
Guest

To all who fought the good fight and said no to the Vida folks in the big room only to be led around into the smaller room and approached again by employees indicating they represent "the owner" ... (like me)..

If this happen to you and you finally caved and agreed to a reduced fee, if you paid with your Capital One VISA card..and you are within 15 days from your purchase..there is hope..Visa will allow you to cancel and reverse the charges on any purchases made related to a "Contract" within 15 days of purchase.. SO you need to immediately send Mayan Palace Vida an email advising you are cancelling the contract and demanding a full refund and save that email... and call Capital One Visa and ask the charges be reversed.. they did it for me..

Also of interest VIDA Mayan Palace continued to say this is not a "Time Share", but the merchant code they used when they used your card according to Visa was for a Timeshare.. for those who are beyond the 15 days, or who paid with personal funds..good luck to you..some seem to have gotten refunds based on threats to post this fraud on all forms of social media...I would include that in your email notice that you are cancelling the contract..

Guest

Well, we read all of these comments and cancelled our contract 2 days after we signed. In the United States we have 3 days to cancel a contract.

We have all of our documentation, who we spoke to, they even offered to give us our money back but we had disputed it on our credit card so they didn't have to. Well guess what, after all of the lies and deceit that we received from Mayan Palace and the Vidanta Group, we still do not have our money back. Now I have to dispute this again!!

Please please do not go to the Mayan Groups presentation.

They are all LIARS! Do not except anything or sign anything. Do you get the vacation they promised? NO.

After you pay for the vacation, you have to pay more money to join the vacation group. I cannot tell you that I have ever had a worse experience with a time share sales group. I have purchased time shares in Florida, I am complete satisfied. Everything promised is there.

This Mayan group is dangerous.

BUYERS BEWARE! Even if you change you mind, you won't get your money back!!!!!

View more comments (1)
Anonymous
map-marker Fort Leonard Wood, Missouri

Pressure sales and strong arming tactics

My family and i just recently stayed at the Grand Mayan in Nuerto Vallarta. We had exchanged through Interval International. Of course we were asked to participate in a presentation (90 mins) ha what a laugh. 9am-3pm. We were asked to purchase from the first rep we said no thank you they brought another we said no thank you. Then we were taken to another building and pressured by a third. He said everyone else was telling lies, he was with the developer and could get us the same thing for only $5,000.00. Of course when we read the paperwork it was for a building not even built yet. When we tried to contact them the next day no one would contact us back. Now we are home 2 weeks later and they send us just a book, and nothing else ID, account number nothing. I am worried that we have been duped. We have 2 other programs and have not had any problems. The names for the first and third men are Gill Job that tried to say he played football as East Carolina, and the developer Bradley Fox. They were with Vidanta Travel... Help...
View full review
Loss:
$5000
1 comment
Guest

Dear Anonymous user,

We have been informed you are looking for help.

Even though we are a separate and independent company from this program, we ask that you allow us to intervene by forwarding your information to them.

In that way, the corresponding area will be able to provide you guidance that will help you make the most out of your vacation package with them.

Please let them reach out to you and contact us at grupomayanblog@***.com or by telephone at 1-80*-***-****. Once we obtain your information, they will be able to provide you personalized assistance.

Thank you for your time and we look forward to assisting you.

Sincerely, Karen Rose Customer Support Representative.

Anonymous

Rental Return Guarantees Review

I must say a lot of the reviews are biased as my wife and I were told there are no rental return guarantees which we accepted as we wanted to use the weeks to come back to anyone of the Mayan resorts or to exchange and through the Vida lifestyle account they set us up with have had some great last minute deals .we have paรญs 99 dรณllars for a weeks Vacations. Even Nissan or Mercedez get Bad reviews And they have the best cara in the world.
View full review
Georgean Pmy
map-marker Maasdijk, South Holland

Mayan Palace Vacation Weeks Not Registered

We purchased with mayan palace and are just finding out that the vacation weeks program which are the weeks for 100 years have no profeco registration number and that the weeks are given without any cost to the buyer. The only cost seems to be for the one week for 10 years. That is not what we understood. We also were told by the salesperson that somebody would sell our other timeshare that we own but that did not work out as the salesperson said it would. It's been two years and we still own it! To say the least, we have not been lucky in our Mexico timeshare purchases.
View full review
Loss:
$2800
1 comment
Georgean Pmy

We now want to retract the posting above due to all issues have been resolved to our satisfaction.

Matt S Fns
map-marker New York, New York

GRAND MAYAN IS A SCAM

The Mayan Resort lies and scams! Their sales representative flat out lied about the benefits of their program and all programs associated with them; we are frustrated that we have been lied to, scammed, and defrauded. We purchased 1 week plus 2 Mayan weeks and 1 Vida week per year. That is 4 weeks per year, with the promise of no maintenance fees unless we use the weeks, promises of great exchange power, promises of guaranteed rent-back options, promises of affiliate memberships with great discounts and travel benefits, and promises of extra weeks thrown in with easy booking and availability. After a very long presentation, distractions, and stories of grandiose and pinpoint explanations for anything questionable we initialed through the contract. We were never informed of ANY cooling off period by law to retract the contract and any written guarantees were discarded with the salesman's notes. Also, our official documents were quickly out of our hands and conveniently mailed to our house while we were still on vacation which took about 10 days so we could not cancel. Looking further into this operation upon returning home, I am finding the main points were blatant lies and I have no faith in the rest of the other promises to hold true do to the distrust of the basics upon which this contract was set. The most serious of these lies and misrepresentations pertains to the trading of our week into the San Francisco Exchange Company (SFX). We were told that our one week would trade in for three weeks at SFX and that SFX had their own inventory as well as access to both RCI and Interval International. This was three weeks straight up, not bonus weeks or special weeksโ€ฆthree for one with huge inventory to pick from and only paying a standard exchange fee per week (appx $150). Multiple times I made sure of this wording and that this exchange was real and that they were not BONUS weeks. He insisted and repeated they were 3:1 guaranteed. The value of the trade and the inventory availability was a major selling point to us in purchasing at the Mayan. This turned out to be a bold-faced lie. Upon contacting SFX directly I was informed that they do not have any access to RCI nor Interval inventory AND our week will trade for only one week at SFX plus 2 "BONUS" SFX weeks. These bonus weeks run from $399-$799 a week. That is far more than a typical exchange fee โ€“ more of a quick-getaway rate exchange companies offer everyone all the time. We definitely would not have purchased having known this. Another major selling point and major issue is the selling back of our extra weeks. We were told that our unused weeks can be very easily rented out to offset the cost of purchase. This was extremely over-exaggerated and misrepresented and heavily pushed by the sales guy. This was 95% of the focus of the presentation. It was pushed as the primary way that the Mayan does business โ€“ encouraging us to rent the weeks out (through The Golf Exchange) to bring the Mayan qualified clientele for future purchasing. We did initial on the contract that we were not swayed by promises of resale, but we were told more than once that this was a formality by Mexican law because they could not guarantee return amounts, but that the reality is it is common practice for them, very easy to do, and guaranteed to rent. I had the sales person look me in the eye more than once and asked about the validity of this and I was told it was a slam dunk. Skeptically, I told him if it performed even half of what he was promising over the few hours we spoke, then it still would be a good deal. After researching further I am finding multiple scams run by the Mayan with this same procedure and I am finding that weeks do not rent like we were told โ€“ not at all. This too was a complete lie told directly to influence my purchase decision, and I have never heard back from that company again. I have tried to contact them numerous times the last few months and when they do respond it is always someone different who says they'll look into this for meโ€ฆthen they never get back to me or it is someone different who responds and they have no answers. DO NOT DO BUSINESS WITH THIS COMPANY OR ANY OF ITS AFFILIATES. THEY ONLY WANT TO TAKE YOUR MONEY.
View full review
5 comments
Kevin H Xhz

We will Cancel Your Timeshare Guaranteed with a Proven Timeshare Cancellation Plan! Timeshare Advocacy International, LLC is a consumer rights group that focuses solely on canceling timeshare contracts within the timeshare industry because of blatant fraud, misrepresentation, and lies that often pressure consumers into unnecessarily purchasing an expensive timeshare contract.

It does not matter where you purchased, what you own, or how long ago you purchased your timeshare. We can help everyone by providing a free initial consultation of your specific situation. Our customer service reps have decades of timeshare industry experience and understand exactly what you are going through. Call us to find out just what sets us apart from the competition.

Before you potentially spend thousands to a resale company, or a company that claims they can take your deed from you, talk to one of our professionals. TAI helps victims of timeshare fraud and misrepresentation to legally cancel their timeshare contract. We are timeshare advocates who stand beside and fight for our clients throughout the entire timeshare cancellation process. It is not often an easy task to cancel your timeshare contract, but now it is not something that people like you have to go through alone anymore.

We will guide you and represent you through the entire timeshare cancellation process until your contract is cancelled and you are provided with permanent timeshare relief.

If you feel like you have been the victim of timeshare fraud call today for a free consultation! pissedconsumer@***.com Licensed Texas Realtor Since 1996 Kevin Hanson (Timeshare Advocate) Regional Sales Director Timeshare Advocacy International www.timesharegone.com 713.554.3334 Ext.805 * SIX HOUSTON AREA OFFICE LOCATIONS*or toll free at 855.702.6636 Ext 805

Guest

Fired off an email this morning and did receive an email with instructions to call them tomorrow - will update board with any info regarding a resolution.

Very disappointing to say the least. This day 6 from when we purchased :-(

KevinB

MattS ... Were you able to resolve your issues with the Grand Mayan --,just about to talk to them regarding my contract and the endless promises that were made -- thank you.

Any comments on how GM were when it came to getting out of a contract. Still owe them a balance next year --

Guest

Is this the grand mayan in Puerto vallarta?

Guest

Dear "MattS",

Your comment has been brought to our attention.

We have confidence that together we can work-out an amicable resolution were you can make the most out of your membership with us and you can use it for the main purpose of our business which is providing vacations.

With that in mind, it is through hard work and dedication that we keep our members happy and we would like you to be a satisfied member as well.

Consequently, we look forward to continuing this dialogue once you contact us at grupomayanblog@***.com or by telephone at 1-80*-***-****. The only way to assure that we get your message and follow-up is by reaching out to us directly.

We are devoted to provide the most spectacular vacations on the best beach locations available in Mexico and we hope you can give us the opportunity to reassure you of the great purchase you made.

Thank you for your consideration and we look forward to discussing this further with you.

Sincerely,

Alรƒยญn Ginรƒยฉs

Customer Support Representative.

View more comments (4)
Massie Ngv

Deceived,lied to,scammed

Updated by user Jan 13, 2014

The Mayan Palace did cancel our contract. With the help of American Express we are working on getting our downpayment back. The Mayan Palace said they did refund the money, but have not seen it yet.

Original review Dec 13, 2013
I was also taken for a ride the Mayan Palace. We spent six hours going through details of their timeshare program. Well, got home, started making some phone calls. It was All lies,lies,lies! I did get them to cancellation my contract,but they will not return my down payment. Supposedly they have to keep it to cover administration fees? Ya, well, sounds like more BS from the Mayan. Please,please people do not buy into this company! We own two other vacation clubs, and they work exactly how they were presented. There are honest vacation clubs out there, but not this one.
View full review
Loss:
$4000
Teresina Dpi

Mayan Palace

Mayan Palace promised I will rent the timeshare and make money out of it, it was the main reason of my purchased. On September 2003 our 4 weeks contract with Mayan Palace was listed for sale and rental through Vacationweeks.com the original listing price by was $5800 per week. No activity was completed by this group. The property was then moved to Timeshare Quick Sale on the spring of 2004 and listed for a total of $50000. Timeshare Quick Sale was able to lease one week for $750 much cheaper that was Mayan Palace sales person promised. On September of 2004 Timeshare Quick Sale was directed via fax to reduce the price from $50000 to $25,000 or best offer. Despite of being paid in full I have not been able to sell the timeshare up to date. I confronted TETYANA RYABOKON from the members department, she provided nothing but excuses and most of the time she is on vacations or out of the office.
View full review
Loss:
$50000
5 comments
Guest

I'm glad that your issue was resolved. Mine is now resolved too, but what a hassle it was to get a final solution.

They completely lied in the presentation, then when we tried to cancel, they were uncooperative, unresponsive and downright rude. I finally had to hire representation to help me out of this nightmare. They were able to cancel my contract, and now I can enjoy vacations where and when I want. I highly recommend them.

Mayan Palace needs to be stopped! This is a good article about Mayan Palace:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/3-mayan-palace-timeshare-complaints/

Guest

Ten years later, they are still playing the same game.

You have five days to cancel.

No one will protect you otherwise, or this would have been stopped years ago.

Teresina Dpi

My problem with Mayan palace has been satisfactory resolved, thank you Nick Steele nicksteele@***.com

Teresina Dpi

Mayan palace has been satisfactory result, thank you Nick Steele nicksteele@***.com

Guest

Sorry, but your "best offer" will probably be around $100 or less.. You read that right.

View more comments (4)
betty t Tit
map-marker Los Angeles, California

Mayan Palace - scammed!!!

Updated by user Nov 24, 2012

I emailed customer service regarding our request to cancel the contract and return our deposit on 10/24 but received no reply from Mayan Palace. I withdrew our consent to trade in our other properties.

Global Trades informed Mayan Palace and I received a email message from Michael Carrillo. Since we were on vacation out of the country, I responded Mr. Carrillos\'s email with the same information and request to cancel contract due to the multiple lies told by the salesman, Erick Wilson. He has not responded.

I have filed a complaint with Better Business Bureau and also disputed the deposit charge with our Credit Card company.

I have found several cases of the identical fraud performed on other people on the various websites. This company is to be avoided at all costs!!!

Original review Oct 24, 2012
We were approached by a man at the Dollar Rental Car to attend a timeshare at the Westin when we first arrived in San Jose del Cabo on September 1, 2012. We agreed to meet him at the entrance of Hacienda Encantada where we were staying on September 3, 2012. A car full of men arrived, claiming to be from the VIDA group and said that they were sending a taxi for us to take us to the presentation. We were a little confused, but then the original man that we met earlier arrived and said that the taxi would take us to the Westin. After the taxi passed the Westin, I asked the man accompanying us where they were taking us. He replied "the Luxe, it's a very nice property." So essentially we were hijacked to the dreaded Mayan Palace timeshare presentation. We were met by Sergio, a very nice young man who took us to breakfast. We explained that we were not looking to purchase a timeshare since we already own several timeshares. We were joined by Erick Wilson, who said that he was the Sales Manager, after breakfast and thus began a 6-hour plus high pressure sales presentation. We were told that membership in the VIDA program would ensure that all HOA/maintence fees for all of our timeshare properties would be paid in perpetuity if we do not use those weeks. They would also purchase our timeshares in Cabo San Lucas (Cabo Villas and Hacienda Encantada) and Puerto Vallarta (Paradise Village) for a total close to the purchase price of the VIDA package. Through their explanation, we were led to believe that our existing timeshares would be signed over to them in exchange for our new Mayan Palace Timeshare. This agreement was referred to as an Equity Exchange Agreement. However, after it was signed, Erick VOIDED the Cabo Villas contract and gave it back to us. He told us they could not actually complete the trade at this time. Instead Erick said that he would buy that particular property from us in March or April 2013. We just needed to call him. The Mayan timeshare week we would purchase would cost us $35,605, and we would receive $35,575 for the sale of the Cabo Villas timeshare. So, basically, we were going to break even and essentially exchange our three timeshare properties for the Mayan Palace package which was to include 2 residence weeks plus 4 bonus weeks. During the entire sales pitch, the no maintenance fee on any of our timeshare properties if unused, was used as a big selling point. Erick also emphasized the fact that they would buy our resident weeks so that they could continue to use them to attract more visitors to the facility. We could still use our bonus weeks, but in this manner recoup some of our investment. He showed us a catalog from Leading Hotels of the World, stating that we could trade our VIDA weeks on a daily basis to use these hotels when we traveled. They said that they would messenger all the paperwork and catalogs from Interval International, RCI and Leading Hotels to us since "that was a lot to put in our suitcase." We received our packet with the paperwork about a month after purchasing it. There were no catalogs included, only a fancy vinyl folder with the contract papers. There is no mention in any of the papers about buying back our resident weeks. There is no mention about paying our maintenance fees for unused weeks on our other timeshare properties. After reading the contract thoroughly, I see that we only purchased one week, not the two weeks that were in the handwritten papers that Erick wrote, which were not included in the packet. Through online research, we were not surprised to learn the deception practiced by the Mayan Palace Timeshare Sales Representatives has been a pattern for years now. All the postings of other Mayan Palace Timeshare victims describe the same deceptive sales pitch we received. It is now blatantly obvious the sales tactics of the Mayan Palace were purposely deceitful in our case. False representations were promised to us just to make a sale Erick Wilson knew the only reason we agreed to the Mayan Palace Timeshare purchase was because we believed that VIDA would buy the Cabo Villas property. Today I found out from Leticia at Global Vacation Trade Exchange that the equity trade meant that essentially we gave VIDA our three timeshares in exchange and still had to pay $35,575 for one week at the Mayan Palace. Given the foregoing information, I sent Grupo Maya and their customer service an email requesting cancellation of the contract and return of the $8932 deposit from the Mayan Group for the purchase of the Mayan Palace week. We are going to file a dispute with our credit card company and are also withdrawing authorization for automatic deduction of payment. This process only began yesterday. I am hoping that there will be an agreeable resolution.
View full review
Loss:
$8932
7 comments
Guest

I have the same situation....I am out 8000.00 I was told they would "buy" my 2 timeshares and if I paid the above figure, I would get a check in the mail within 60 days from the bank of america for 40,000.00 I was given a "free "gift of the Vidante vacations...with golf and cruises with no fees. Not so.

I really want my money and 2 timeshares back and they can have theirs returned to them. What a nightmare. I am a basket case and can't lose all that money.

I'll never use this Vida vacation and never wanted it. They are very good at scamming people.

Guest

Thanks for that, we also went through the same situation in Nuevero Puerta Vararit. As of yesterday I received an email from Global that they were giving my old timeshare back to me, no fees for a transfer, and both timeshares would not change regarding existing contracts.

Guest

It is the same old story with the a Mayan Palace timeshare resorts (owner David Chavez) who does not care about what fraud he perpetrates on timeshare buyers. The same old adage applies, with regard to rental fees applicable, etc.

It is fraud and there is right of rescission in Mexico no matter what program you buy, no matter what the horror show salespeople tell you. Heve not met one semi-honest one representing the mayan chain yet. Yes, we got scammed and bought, never again. These are the worst operators in the business.

The name of the programs, Mayan Regency, The Dream, Mayan Palace, Grand Mayan, Bliss, Grupo Luxxe change with regard to what they wish to charge. The upshot is if you are down the line in their program name game list you lose benefits. The tiger does not change its stripes.

Beware. This is a good article about Mayan Palace:

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/

Guest

How was this dispute settled? I am going thru the same thing and would like to know what channels to go thru to get it canceled.

Kevin H Xhz

We will Cancel Your Timeshare Guaranteed with a Proven Timeshare Cancellation Plan! Timeshare Advocacy International, LLC is a consumer rights group that focuses solely on canceling timeshare contracts within the timeshare industry because of blatant fraud, misrepresentation, and lies that often pressure consumers into unnecessarily purchasing an expensive timeshare contract.

It does not matter where you purchased, what you own, or how long ago you purchased your timeshare. We can help everyone by providing a free initial consultation of your specific situation. Our customer service reps have decades of timeshare industry experience and understand exactly what you are going through. Call us to find out just what sets us apart from the competition.

Before you potentially spend thousands to a resale company, or a company that claims they can take your deed from you, talk to one of our professionals. TAI helps victims of timeshare fraud and misrepresentation to legally cancel their timeshare contract. We are timeshare advocates who stand beside and fight for our clients throughout the entire timeshare cancellation process. It is not often an easy task to cancel your timeshare contract, but now it is not something that people like you have to go through alone anymore.

We will guide you and represent you through the entire timeshare cancellation process until your contract is cancelled and you are provided with permanent timeshare relief.

If you feel like you have been the victim of timeshare fraud call today for a free consultation! pissedconsumer@***.com Licensed Texas Realtor Since 1996 Kevin Hanson (Timeshare Advocate) Regional Sales Director Timeshare Advocacy International www.timesharegone.com 713.554.3334 Ext.805 * SIX HOUSTON AREA OFFICE LOCATIONS*or toll free at 855.702.6636 Ext 805

betty t Tit

This complaint has been satisfactorily settled.

Guest
reply icon Replying to comment of betty t Tit

How was it settled? Are you really angrycamper2379? or are you VIDA scam people trying to erase your ugly trail?

View more comments (6)
Tomiko Jrs
map-marker Cancun, Quintana Roo

Do not believe the sales people there.

I also attended a presentation at the Cancun Mayan Palace... under pressure, I accepted to "upgrade" my timeshare, and allowed them to take 300 dlls. from my american credit card just to "reserve" the space, with the promise from them that if my son-in-law (which is co-owner of the timeshare and was not with me) did not agree to "upgrade", I would have 30 days to cancel and they would put the money back in my credit card. Well...my son-in-law did not agreed, and it took me 6 months of calls, looking for the sales agent that couldn't be found, department to department, and countless complaint letters to the different departments, at the end, they told me that they had a problem with the American bank and could not return the money, that they needed a Mexican bank, and for that, they asked and requested a long list of ID, bank statements, and certified letters from me and my son-in-law. I think I spent more in calls than what they took from my credit card. That was two years ago, they still call me and try to lure me with dinners and gifts if I agree to go to one of their "presentations", they lie saying that they are not trying to sell anything to me, that they only want to inform their members of the upgrades of their resorts, which is bull.
View full review
Loss:
$300
1 comment
Guest

My wife and I were both victims of the Mayan Palace timeshare scam. We sat through the long presentation and after about 6 hours the salesman finally convinced us to buy.

He explained to us how Mayan Palace is a great investment etc.. etc.. He also told us he was giving us this great deal and since it was such a "great deal" and it was a "previously owned timeshare" we had to waive our 5 day cancellation period. Little did I know this was the scam.

When I got home and started surfing the net I realized what had happened. I immediately drafted a cancellation letter, filed a dispute with my credit card company and filed a complaint with PROFECO. As of today this issue is still not resolved and I am out $6300 dollars. All though Mayan Palace knows I cancelled my contract they continue to call me at my home trying to sign me up for another timeshare.

DO NOT GET INVOLVED WITH THIS COMPANY!!! I am hoping that PROFECO can help me get my money back.

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/

Jeno Pfv

My mother and I have received an "offer of settlement"

My mother and I have received an "offer of settlement" (viewable at this link http://tinyurl.com/k3mggkf) that would obligate us to lie about our experience with these people who have identified themselves to us as Bliss Resorts, Bliss Vacation Club, Vida Vacation Club International Sales, Grupo Vida Vacation, Mayan Resorts, Riviera Maya, et al. First, this offer purports to create a contractual relationship between us and another company, to wit: Premium International Vacations S.A. de C.V. We are trying to sever ties with the authors of this unpleasant chapter of our lives, not expand the list of characters. Second, this offer purports to have us surrender our free speech rights, and goes further by obliging us to participate in marketing activities, such as posting positive comments, on behalf of the Premium International Vacations S.A. de C.V. and its unidentified "Affiliates," for no consideration other than the return of our own money. Third, this offer demands our silence, requiring us to keep these terms a secret, and never to speak about it, under threat. Meanwhile, we are suppose to trust that the "Person Offering Settlement" noted on this offer with an office at the Riviera Maya (a) has the authority to make this offer, and (b) will eventually refund our downpayment. Who are these people? And why would any reputable hotel or resort allow them on their property to take our money? More importantly, why hasn't any of THESE hotels and resorts contacted us to resolve this?
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4 comments
Guest

I bought a Mayan Palace timeshare in my early 20s and it was one of the worst financial mistakes I ever made. I never intended to buy it, but I cannot suckered into going to a presentation to get free show tickets when I was in Puerto Vallarta.

The high-pressure sales person convinced me to sign on the dotted line, and I ended up with a timeshare.

It was one of the hardest things to get rid of, and I lost about $20,000 in the process. It was an expensive lesson learned.

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/

Guest

80 year old low income parents scammed while on holidays for 5000$. All they were promised is not true .

No discounts, no free stay, no 99$ stay, no availability When you add up all travel costs booking with vacation privileges it actually costs more than just booking expedia.

SENIORS SCAMMED.

Guest

We are yet another victim of the scam by Mayan Palace/VIDA. We purchased a two week contract for $54,000 with a $13,000 downpayment.

The promise was that one week for ten years would be sold to Global Distributing and in exchange we would be paid about $90,000 for their use of the other week for 10 years. Guess what after 10 months and four months after the payment due stated and monthly payments at 10%....no check, Many communications with the resort and GDN to include the check was on its way 2 months ago and still nothing!

Guest

Dear Readers, We are pleased to report this matter has been taken care of. Resolution is best handled by speaking with each other as it enables us to continue working towards an even clearer communication of the terms and conditions associated with the purchase of our products.We value and respect both our members and non-members and we take pride in hosting at our resorts thousands of happy clients that can safely attest to our dedication to our members and guests. Our goal is to address all of our clientsโ€™ concerns to preserve top customer service.Thank you for your time.Sincerely,The Customer Support TeamTelephone: 1-80*-***-****Email: grupomayanblog@***.com

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avoidgrupovidanta B
map-marker Washington, District Of Columbia

Grand Mayan/Grupo Vidanta Timeshare Scam

If I never have to step foot into one of these resorts, I'll be a happy person. Why, you ask? Let me start with Los Cabos, 2011. My husband and I went there to celebrate our 10 year wedding anniversary, but didn't get to our hotel until almost 5 hours after we landed, as everyone in the airport and the car rental place were trying to sell us timeshares. Once we finally arrived to our destination, you guessed it, the staff was also trying to book us for, yet, another timeshare presentation (this only in Mexico). I have traveled all over the world and I've never been so dissapointed/disgusted. One of the tours they convinced us to go on, and was kind of forced on us because of the rental of the car, was the Grand Mayan. We attended the presentation and Karen Szabo introduced us to the "Not A Timeshare" option, but rather, the VIP option. She gave us all these reasons for upgrading our fully paid, not only ocean front, but oceanview, timeshare. Here are some of the features she mentioned that, only by going to Riviera Maya this year, found out none of what she stated was true: 1. "All of our rooms are designed to be ocean view. We don't build anything that's not ocean view." - Found out the hardway that not all the rooms or hotels are ocean front. 2. "So you don't have to deal with the stress of car rentals, we offer complimentary shuttle from and to the airport." - Found out it's only complimentary one-way, which makes no sense! 3. "This will be your home resort and you can switch to any of our resorts." 4. "None of our resorts get fully booked, for we only allow 83% of our resorts to be booked. This way the resort is not crowded." - We went recently and the Mayan Palace/Grand Mayan was at full capacity. 5. The Grand Mayan is your home resort. - Found out I don't have a home resort and that she sold us Mayan Palace and not Grand Mayan and, therefore, we are not even entitled to go to Los Cabos. Not only did Karen lie to us directly to our faces, she never mentioned there were different catergories of hotels within your business. Never did she mention that The Mayan Palace was different, when we decided to purchase my husband asked to see what we were getting, again, just so there was no confusion, and she glady walked us through the Grand Mayan studio, which she said we could easily upgrade to 2 rooms for an additional $200. This was all confirmed by the person who finalized everything. He asked why we chose to upgrade and we stated the reasons above and he agreed that we were getting all that and more, like the option to upgrade to 2 rooms and an additional 2 weeks for the first 10 years. That we would only pay the maintenence fee if and when we used our deeded weeks. We were so happy! Only, that didn't last long. I called last year to see if we could go to Riviera Maya for the holidays and was told that the first year I had to go to my home resort, "Cabo", so I ended up going to Bahamas instead. This year when I tried to make my reservations, they told me Los Cabos was full, but that I could go to Riviera Maya. I was so excited about this, since I had heard great things about Riviera Maya. So I booked it and booked my airline tickets and added an extra night. We were going to celebrate our 11 year wedding aniversary in a beautiful place. WRONG!!! This place seemed like we downgraded and paid thousands of dollars to do so. First, the room was musty, very old, and unsafe. For example, one of the sliding doors would open, even though it was locked. Also, the view was obstructed by trees. Since this was not my idea of paradise, I went to the Front Desk and learned the hard way that Karen had lied to us. That not every room is built to be ocean view. This left a lingering feeling that something seemed horribly wrong. Why were the rooms so awful when we were shown "paradise" in the presentation that brought us here? What was with the concrete like beds? I learned that we were at the Mayan Palace and not the Grand Mayan. I then, quickly, went to the reception area and asked why we were placed in the wrong hotel and not the Grand Mayan. After the hostess called the "right person," I found out that our contract was for the Mayan Palace and not the Grand Mayan!!!??? At that point, I was beside myself, but felt it could be addressed in our Owners Meeting the next day, where we were supposed to be able to explain our many concerns. So I figured, let me not waste any more time of my day and we'll talk about it on Monday. Monday came and we spoke with Sergio, another timeshare representative. He had heard us out then quickly tried to upsell us to the Grand Mayan. UGGGGGGGGHHH!!!! At that point, my frustration level had hit the roof. Why would I want to pay $16,000 more for something I should have already? He kept trying to upsell us, but he just didn't get it. He said that as long as we go to our home resort, "Los Cabos," we would get Grand Mayan since there is no Mayan Palace in Cabo (I wonder how did we get Mayan Palace if we purchased in Los Cabos since no one ever mentioned we were getting downgraded to that *** you all call The Mayan Palace). Then comes Ryan, a supposed "higher up," stating he had heard our dilemma and wanted to make it better. So, what does he do, he tries to do the same song and dance, only this time, the special price for us has dropped to a whopping $6,000. SERIOUSLY!!!??? Let's get real, why would I pay for something that I'm supposed to have already? Then he really pissed me off. He called the Los Cabos resot and came back to us laughing saying, "Oh yeah, Karen is the Manager's girlfriend." Really!!!???He went on to state that they had trouble with Los Cabos timeshare consultants sales practices before. That they mislead people and that at the Riviera Maya, they had just fired around 90% of their sales representatives for the same reason. They misled me. I'm sorry, I'm still not hearing how your gonna make this better for me. Rather, you are just admitting that I was lied to/mislead and then you are trying to upsell me? Ryan exclaims, "Well, we are building a multi-million dollar water park in front of our resort and you are really gonna wanna upgrade for all of the benefits." Here we go again, REALLY!!!???, You are trying to upsell me to have money to finance this multi-million dollar park, but you are not listening to my complaint! We then said to him, "Listen, we'll just have to go to Los Cabos and try to see why she lied to us." Ryan chimmed in, "You can't go to Los Cabos. That's only for Grand Mayan clients." We then said, "But, Ryan, that's our home resort?" Ryan retorted, "There is no such thing as a home resort. You don't have a home resort, you only have Mayan Palace, therefore, you can only go to the resorts in the Mayan Palace List." I cried out, "I'm done, Ryan. Done talking to you." He then told my huband he was going to try to see what he could do and would call us. He never called us. We also complained to Elizabeth, the manager there. She seemed to be able to do more than the sales people. She got you to follow up with us. What I would like is to terminate my contract and get a full refund. I was happy with what I had before, and thought I was upgrading, but, instead, I was downgraded. Did I mention how I have tried to cancel this contract with all parties that I came in contact with? Not one person, including anyone from the toll free number on my statements, Sergio, nor Ryan could tell me how to do this? I have no hope, as of now, that anything will be resolved as you need the money to keep building and misleading this empire you have amassed. A side note, Ryan did say that my studio is worthless in present day timeshares, even if it is paid off. That I wouldn't get any money back. I know this is a long letter and it may take a few minutes to read, however, I spent three hours in your Owners Meeting and a few more explaining this to people in the resort. It really kills me that nothing was resolved since it killed precious vacation hours for both my guests and my husband and I. I am now off of my vacation and it still urks me and bothers me to a great extent. While I was happy about my initial purchase and was recommending the resort to my family and friends last year, this year will be all about making sure they stay as far away as possible from this resort. Even if they see a Groupon or Living Social deal online (tickles me, how a non owner gets to stay at Grand Mayan for $399 per week and gets a $200 credit with meals included) I will steer them clear of this. This is by far the worse vacation experience of my life. Never again! Never again! Never again! DON'T EVER PURCHASE FROM THESE PEOPLE, SPECIALLY KAREN SZABO
View full review
Loss:
$20
12 comments
Guest

Well said !!!!! I have similar frustrations!!!!

Guest

Hello , I was scammed by mayan palace resort last year ,i lost a bunch of money with those cloaks, if you want to know more about how those people operate , you could check this blog, dont get caught !

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/3-mayan-palace-timeshare-complaints/

Kevin H Xhz

We will Cancel Your Timeshare Guaranteed with a Proven Timeshare Cancellation Plan! Timeshare Advocacy International, LLC is a consumer rights group that focuses solely on canceling timeshare contracts within the timeshare industry because of blatant fraud, misrepresentation, and lies that often pressure consumers into unnecessarily purchasing an expensive timeshare contract.

It does not matter where you purchased, what you own, or how long ago you purchased your timeshare. We can help everyone by providing a free initial consultation of your specific situation. Our customer service reps have decades of timeshare industry experience and understand exactly what you are going through. Call us to find out just what sets us apart from the competition.

Before you potentially spend thousands to a resale company, or a company that claims they can take your deed from you, talk to one of our professionals. TAI helps victims of timeshare fraud and misrepresentation to legally cancel their timeshare contract. We are timeshare advocates who stand beside and fight for our clients throughout the entire timeshare cancellation process. It is not often an easy task to cancel your timeshare contract, but now it is not something that people like you have to go through alone anymore.

We will guide you and represent you through the entire timeshare cancellation process until your contract is cancelled and you are provided with permanent timeshare relief.

If you feel like you have been the victim of timeshare fraud call today for a free consultation! pissedconsumer@***.com Licensed Texas Realtor Since 1996 Kevin Hanson (Timeshare Advocate) Regional Sales Director Timeshare Advocacy International www.timesharegone.com 713.554.3334 Ext.805 * SIX HOUSTON AREA OFFICE LOCATIONS*or toll free at 855.702.6636 Ext 805

Guest

I am satisfied with the resolution from grandmayan

Elaine H Gxj

I am satisfied with the resolution from grandmayan

Guest

I have same experience about Mayan Palace timeshare scam

We bought the Grand Mayan package through Social Living in Sept 2011.

We went to Grand Mayan in Nov 2011

They have policy indicated that the presentation ONLY for US citizen, we have told them we are not US citizen and they still keep us in their presentation. The timeshare presentation has held us 7 hours on 2nd day of our vacation and 4 hours on 3rd of our vacation when we tried to cancel our deal.

But we failed to cancel our deal, because the sales rep and the staff in the sales office has convinced us we could rent it out our unit easily and we could use our HSI breakaway week worldwide if we don't live in America (HSI is another timeshare company / travel agency), the HSI breakaway weeks price did very attractive to us - US$250 per week for studio/1 bedroom, US$450 per week for 2-3bedroom.

Here is the quote from the sales rep:

"I cannot guarantee to rent out your unit in Mayan Palace in 2014 because I don't know how many people going to come in 2014, but I can guarantee in 2012 because we are fully book in 2012 and you have very good chance to rent it out in 2013 because our room in Mayan Palace is over 70% reserved."

So, our deal is very simple, we have 3 weeks in Mayan Palace each year and we have 16 breakaway weeks can use in HSI.

I have been trying to contact the rental agency - CVM, Vida Holiday (the company run Mayan Palace and Grand Mayan and other 3 sister resort), and HSI.

Because we want to rent it out our unit in Mayan Palace and we want to use our HSI breakaway week when we travel.

However, after 10 months communication, we got confirmation from CVM that they cannot help us rent it out our unit in 2012 because the rental request is more than the people want to go to Mayan Palace.

I got the confirmation from HSI, the average price for their breakaway week is $650, they don't have ANY 2-3 bedroom can offer at US$450.

The sales representative and the staff in sales office lied in front of our face.

I have hand writing from the sales representativ that can prove rent out our unit is top priority in this deal and she has wrote down the breakaway week could use worldwide and the price for 2-3 bedroom is US450. We based on what she wrote and agreed the deal.

I think we should group all the victims and sue Vida Vacation and get our money back. They have created awful holiday experience to us and they have destroy our life, I got a lot of stress when I deal with them because after hundred email back and for, I still cannot get I'm supposed to have already.

Guest
reply icon Replying to comment of Guest-555046

Do you still have it? please give me your contact information theres something HUGE going on for all mayan palace members that want to sell

Guest
reply icon Replying to comment of Guest-555046

Please post ASAP if there is a lawsuit to sue Vida Vacations as it has been one lie after another and every promised item has never been seen. TOTAL SCAM by ALL ACCOUNTS and no one should waste their time with them or loss of a lot of money (and broken promises)

Disgusted and MAD AS *** (use to be a happy timeshare owner) for giving timeshares a horrible reputation through ONE COMPANY!

Littleton, CO

05/2016

avoidgrupovidanta B

I would like to report that the complaint I posted above, was addressed/"Satisfactorily Resolved" by Grupo Vidanta.

Guest

Dear "Anonymous" user:We have been notified about your comment. If you have pending concerns with us, we have confidence they can be addressed as soon as we are contacted to continue this dialogue.

All management areas are open to hear about your experience with us as part of our daily quest for improvement and high regard for customer satisfaction. We are grateful to be given the opportunity to take matters into our hands.Additionally, bear in mind that each brand has its own exceptional benefits; therefore, there will always be notable details and services adhered to each brand that differentiates them from one another and all of them are exhibited to our prospective buyers during the presentations.

So this seems to be a misunderstanding that can be easily taken care of once we are contacted.Being that said, reach out to us at grupomayanblog@***.com or by telephone at 1-80*-***-****. Kindly provide us your contract details to be able to provide you personalized assistance.We are devoted to provide the most spectacular vacations on the best beach locations available in Mexico and we hope you can give us the opportunity to reassure you of the great purchase you made.We truly appreciate your time.Sincerely,Karen RoseCustomer Support Representative.

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Anonymous
map-marker Yorba Linda, California

Mayan Palace Sales Cheats

We were originally approached while on vacation a few years back in Playa del Ripoff near Cancun when we were approached by someone who offered us $300 if we attended a timeshare presentation locally. So we were taken to the Mayan Palace in Riveria Maya and taken to breakfast by an Ulrike. After breakfast we were brought into what was obviously a high-class pressure cooker and given an intense presentation of the Mayan Palace timeshare, told we could "see the world" and also enjoy the use of 8 Mexican resorts. Also, if we couldn't use our 2 weeks, it was easy to sell them using a short list of independent agents, and that it would be easy to sell the timeshare itself through these agents. As we have a family, we quickly found out that trading weeks using SFX or RCI were almost impossible unless you wanted a resort in Greenland in January. Furthermore, we tried to use agents to sell these weeks but they never delivered anything, the same case we found when trying to sell the timeshare using unscrupulous agents who took money up front and never delivered anything. We had to resort to cancelling a credit card when one agent promised he had a buyer but wanted more and more money up front. What they also didn't disclose during the high-pressure sales process is that cleaning and upgrade fees are mandatory and that they will resort to collections agencies if you do not pay them. Most of these fees are assessed whether you use the timeshare or not. On our most recent trips to Mazatlan and Nuevo Vallarta, we found that our original $21K investment buys less and less. We could not use the gym or some of the pools, or poolside rooms, as they banded us according to our membership. The only way to use these facilities was to upgrade our membership. I wouldn't be surprised to find eventually that our amenities will include a storage room with cots in the basement of the one resort we will still be able to use. Perhaps we will lose our membership completely. On the Mazatlan trip we were asked to attend a "free upgrade" presentation after being asked to leave a $20 deposit, in return for modest discounts on resort foods, etc. When we arrived for the presentation we were asked if we brought our credit cards and the status of our employment. When we told them we didn't bring the cards we were told some of our discounts would not apply without bringing credit cards. I asked why since this was a "free upgrade". After treating us to a free breakfast we were told we needed to tip the restaurant staff, to which we declined--this was a free breakfast, right? We then followed our salesman, Kevin, to show us an mock room showing the upgraded Grand Bliss membership, then brought to what I eventually called the "rack room" where we were bombarded with figures on how our "free upgrade" really was a high-pressure pitch to upgrade us to a Grand Bliss membership. Of course, they now were telling us that we would no longer have to pay future mandatory cleaning and upgrade fees if we wrote them a $12,000 check. These were the fees that the original timeshare seller worked so hard to hide when she sold us the timeshare, and now they were admitting that fact and now asking us to pay upfront to get out of them. Funny how that works. They offered to finance part of the payment at 10% interest. After declining to compound the original problem any futher without time to study the problem, the exasperated seller threw up his hands and told us that he "was going to call customer service to get us out of there. I am done with you!" This whole process was probably the most aggressive, unprofessional sales process I have ever seen, and I have been in technical sales for over 27 years myself. Needless to say, we walked out. They tried to get us to sign a document that we would never be offered a "free upgrade" again, and I was tempted to sign after asking them if it was really a promise, but we walked out. I will never attend one of these again. They act as if they are your friend when the entire presentation is designed to take your money by bombarding you with facts and making deceptive lies while giving you no time to make a reasonable decision. BEWARE OF THE MAYAN PALACE! Or the Gestapo as I now call them
View full review
2 comments
Kevin H Xhz

We will Cancel Your Timeshare Guaranteed with a Proven Timeshare Cancellation Plan! Timeshare Advocacy International, LLC is a consumer rights group that focuses solely on canceling timeshare contracts within the timeshare industry because of blatant fraud, misrepresentation, and lies that often pressure consumers into unnecessarily purchasing an expensive timeshare contract.

It does not matter where you purchased, what you own, or how long ago you purchased your timeshare. We can help everyone by providing a free initial consultation of your specific situation. Our customer service reps have decades of timeshare industry experience and understand exactly what you are going through. Call us to find out just what sets us apart from the competition.

Before you potentially spend thousands to a resale company, or a company that claims they can take your deed from you, talk to one of our professionals. TAI helps victims of timeshare fraud and misrepresentation to legally cancel their timeshare contract. We are timeshare advocates who stand beside and fight for our clients throughout the entire timeshare cancellation process. It is not often an easy task to cancel your timeshare contract, but now it is not something that people like you have to go through alone anymore.

We will guide you and represent you through the entire timeshare cancellation process until your contract is cancelled and you are provided with permanent timeshare relief.

If you feel like you have been the victim of timeshare fraud call today for a free consultation! pissedconsumer@***.com Licensed Texas Realtor Since 1996 Kevin Hanson (Timeshare Advocate) Regional Sales Director Timeshare Advocacy International www.timesharegone.com 713.554.3334 Ext.805 * SIX HOUSTON AREA OFFICE LOCATIONS*or toll free at 855.702.6636

BIG G

Caution. The Grand Bliss is not true. We purchased this upgrade 4 years ago and in October this year we were told by the a sales person they were not building anymore as it was not a good seller.

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Elaine H Gxj
map-marker Zurich, Zurich

Mayan Palace = Scam & Lie

Updated by user Oct 19, 2012

Mayan Group has responded to my complain promptly and we settled our disagreement

Original review Oct 14, 2012
We bought the Grand Mayan package through Social Living in Sept 2011. We went to Grand Mayan in Nov 2011 They have policy indicated that the presentation ONLY for US citizen, we told them we are not US citizen and they still keep us in their presentation. The timeshare presentation held us 7 hours on 2nd day of our vacation and 4 hours on 3rd of our vacation when we tried to cancel our deal. But we failed to cancel our deal, because the sales rep and the staff in the sales office has convinced us we could rent it out our unit easily and we could use our HSI breakaway week worldwide if we don't live in America (HSI is another timeshare company / travel agency), the HSI breakaway weeks price did very attractive to us - US$250 per week for studio/1 bedroom, US$450 per week for 2-3bedroom. As I said, we mentioned we are not American and we will not travel to Mexico if we move out from America. Therefore, in their presentation, they put a lot of time to emphasis rent the weeks out, because this is the way for them to meet more potential customer as well. It will be easy to do and guaranteed to rent. Here is the quote from the sales rep:"I cannot guarantee to rent out your unit in Mayan Palace in 2014 because I don't know how many people going to come in 2014, but I can guarantee in 2012 because we are fully book in 2012 and you have very good chance to rent it out in 2013 because our room in Mayan Palace is over 70% reserved." So, our deal is very simple, we have 3 weeks in Mayan Palace each year and we have 16 breakaway weeks can use in HSI. The value of rent out our unit and the breakaway inventory availability worldwide in HSI was a major selling point to us in purchasing at the Mayan. I have been trying to contact the rental agency - CVM, Vida Holiday (the company run Mayan Palace and Grand Mayan and other 3 sister resort), and HSI. Because we want to rent it out our unit in Mayan Palace and we want to use our HSI breakaway week when we travel. However, after 10 months communication, we got confirmation from CVM that they cannot help us rent it out our unit in 2012. I contact Mayan Palace and they refused to take the responsibility for this. I got the confirmation from HSI, the average price for their breakaway week is $650, they don't have ANY 2-3 bedroom can offer at US$450. The sales representative and the staff in sales office lied in front of our face. I have hand writing from the sales representativ that can prove rent out our unit is top priority in this deal and she has wrote down the breakaway week could use worldwide and the price for 2-3 bedroom is US450. We based on what she wrote and agreed the deal. I think we should group all the victims together and sue Vida Vacation and get our money back. They have created awful holiday experience to us and they have destroy our life, I got a lot of stress when I deal with them because after hundred email back and for, I still cannot get I'm supposed to have already. I already contacted the lawyer and he is helping conduct more information against Vida Holiday, he said more people join the law sue and we could get more chance to win.
View full review
Loss:
$6000
4 comments
Kevin H Xhz

We will Cancel Your Timeshare Guaranteed with a Proven Timeshare Cancellation Plan! Timeshare Advocacy International, LLC is a consumer rights group that focuses solely on canceling timeshare contracts within the timeshare industry because of blatant fraud, misrepresentation, and lies that often pressure consumers into unnecessarily purchasing an expensive timeshare contract.

It does not matter where you purchased, what you own, or how long ago you purchased your timeshare. We can help everyone by providing a free initial consultation of your specific situation. Our customer service reps have decades of timeshare industry experience and understand exactly what you are going through. Call us to find out just what sets us apart from the competition.

Before you potentially spend thousands to a resale company, or a company that claims they can take your deed from you, talk to one of our professionals. TAI helps victims of timeshare fraud and misrepresentation to legally cancel their timeshare contract. We are timeshare advocates who stand beside and fight for our clients throughout the entire timeshare cancellation process. It is not often an easy task to cancel your timeshare contract, but now it is not something that people like you have to go through alone anymore.

We will guide you and represent you through the entire timeshare cancellation process until your contract is cancelled and you are provided with permanent timeshare relief.

If you feel like you have been the victim of timeshare fraud call today for a free consultation! pissedconsumer@***.com Licensed Texas Realtor Since 1996 Kevin Hanson (Timeshare Advocate) Regional Sales Director Timeshare Advocacy International www.timesharegone.com 713.554.3334 Ext.805 * SIX HOUSTON AREA OFFICE LOCATIONS*or toll free at 855.702.6636 Ext 805

Elaine H Gxj

I am satisfied with the resolution from grandmayan

Guest

I am satisfied with the resolution from grandmayan

Guest

Almost identical to your story. I also have sales rep hand written notes.

Lets get together and fight these bastards! email me at scammedbygrandmayan@***.com

View more comments (3)
Mozell Hrn
map-marker Elgin, Illinois

Mayan Palace Time Share Scam-Again

Updated by user Apr 12, 2013

Although we had a difficult experience, I contacted mayanpalace.com, and Ingrid Ernst was able to cancel the membership and refund our money. This goes to show that I should have contacted Mayan Palace BEFORE I trashed them. We are satisfied with the results.

Original review Mar 04, 2013
Yes, we were caught in this trap too. When we arrived at the airport in Mexico, I had paid for a service to take us to our hotel in Cancun. On our way out, a woman grabbed my paper and directed us to a young man standing by a podium looking thing. He looked at the papers, and started talking about a free breakfast and some tee shirts. Turns out they are just appointment setters for this time share scam. My husband likes an adventure, so we agreed to meet this young man the next morning outside our hotel. He stuck us in a cab with a driver that spoke no english and we went on a 40 minute drive to the Mayan Palace in Rivera Maya. When we arrived, there are people who greet you and then have you start filling out paperwork, especially asking if you own another timeshare, which we did. We have 14,000 points in Hawaii each year with RCI. They tried to get me to use their internet to log onto my account to show them. Due to their spotty internet, I was not able to log on. We had breakfast at their buffet, which was good, and then our salesman Will, from Canada took us on a tour and started the high pressure sales. We were told that because they were a part of RCI, they could trade our points, and get money back if we didn't use it. Will brought up the fact that our Hawaiian timeshare is currently trying to settle a lawsuit brought on as a class action suit due to improperly making us owners of four properties, thereby trying to charge special assessments if other resorts need to be fixed. We were told we would get $1700.00 per year if we didn't use it. So for EIGHT hours, we were pushed, prodded and lied to. We expected a trade, and when all was said and done, we were told they were giving us back the Hawaiian timeshare, and writing it off as their loss...What? Thankfully for my friend, I was able to warn them to stay away, as they made the trip to Cancun last week. They were also approached at the airport, but my warning saved them. Another friend of mine goes to Rivera Maya with a large group from a local rock radio station each January. I will make sure they all are aware of this scam, and I will also put my comments on the rip off report site! Do your homework and don't let the pressure get to you!!
View full review
Loss:
$21200
2 comments
Guest

Unfortunately you got hooked into a timeshare presentation; Mayan Palace timeshare resorts are known for particularly hard sell tactics. ALL the transfer companies, car rental companies, etc.

are OUTSIDE the airport. The people between Customs and the doors to the outside are almost all timeshare reps (couple of kids trying to make a few bucks hauling luggage for folks also). If you go back to the Riviera Maya do not stop or talk to any of these people until you get outside. If you feel you must be polite just say No gracias and keep walking with your eyes down or straight ahead.

Most of them wear these really official looking uniforms and will tell you all sorts of lies, like how you have to show them your transfer papers, etc. Just ignore them and keep going:

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/

Guest

My husband and I went to Acapulco for our honey moon in May 2008 and got scam into buying a timeshare at the Mayan Palace for $10,400. Its was a big mistake.

We went for a free tour and end up attending a 3 hours sale presentation. They use a lots of sale tactics to trick you into thinking that everything sounds so good. They told us that if we don't use the 2 weeks that we have, we can rent it out for $1000 each and within 5 years we will get our money back. They said its was a good investment for the long term, the value of the timeshare will go up.

All are lies. Timeshare are not like real estate, they will not go up. They didn't even tell us about the cancellation policy. I recently did research online and found out that there were many people in the same situation like us.

They are all been scam by the mexico timeshares. I hereby encourage that everybody stay away from Acapulco, but if you do go, stay away from the Mayan Palace Timeshare.

If anybody offer you a free tour, do not take it. There are consequences behind it:

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/

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