We've been owners of a Mayan Palace T/S since 2005, and have faithfully paid maintenance and other fees every year. On our 1 week visit this past April, we were offered tix for a show to sit thru a"brief 90 minute presentation to see what they had to offer", and the changes at the resort.
First, they tried to upsell us to the Bliss bldg for over $39K, then the Grand Mayan bldg for $22K. We kept saying no, no, no. After 5-6 hours, they took us to the avuncular Gary R. who had a different pitch.
"Get rid of your yearly maintenance fees by paying us $4,800. " It was now over 7 hours, we're both in our 70s, and we were exhausted and brow beaten, so we signed. After considering this "great deal", I went back to the office to cancel a few days later. The woman at the desk kept me waiting for over an hour.
Finally, another high pressure sales guy came out, trying to re-sell the "great deal. I had had it,and said just cancel the *** contract and left. Of course, they billed my credit cards. When I disputed the charge, AMEX said we had signed a contract, and the charge was valid.
I will not pay AMEX - yes we did sign the contract, but they may as well put gun to our heads. That is not a valid contract. Plus, they gave us nothing of PRESENT VALUE - the value would accrue over many years of not having to pay mainitenance fees. So, WHY does VIDA not refund the money???
It's unfortunate that they run the business this way, because the resort is beautiful and the staff (EXCEPT for the sales and contract con artists) are helpful.
PS I have been to other T/S pitches at other resorts, but VIDA takes the rotten cake for unbelievable pressure. Stay away!
Review about: Elimination Of Future Yearly Fees.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $4800.
Preferred solution: Full refund.
Resort, Pool, Building.
I didn't like:
Timeshare sales, High pressure contract.