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Valeu a pena comprar e mesmo com medo inicialmente, vi que era somente eu que nao sabia usar o programa, o problema todo é nós nao sabermos usar tudo que compramos. Tive medo quando comprei no Vidanda a propriedade do club de férias, mas após ligar para o Concierge,...
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4.3
Riviera Maya, Quintana Roo
#1154867
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We've been owners of a Mayan Palace T/S since 2005, and have faithfully paid maintenance and other fees every year. On our 1 week visit this past April, we were offered tix for a show to sit thru a"brief 90 minute presentation to see what they had to offer", and the...
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Anonymous
PEMCO

You should have demanded a written cancellation acknowledgement from Vida Vacations prior to departure. Why are you denying payment to AMEX? AMEX must provide payment to Vid...

2.9
I liked
  • Building
  • Resort
  • Pool
I didn't like
  • High pressure contract
  • Timeshare sales
#1104049
Reply to reviews
Hace 3 años mi esposo y yo fuimos de vacaciones a México, e ingenuamente compramos lo que para nosotros era una inversión y oportunidad de negocio, pero en realidad terminó siendo nuestra peor pesadilla. Primero intentamos rentar nuestras semanas como nos habían dicho,...
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#1062195
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Positive Experience Review

Mayan Palace
#617571
4.8
Details
I am surprised at the mention of the service you recieved from Jamie Benner. My family and I bought a property in 2013 and she has helped us with all issues. Hands down the best sales representative and we have wondeeful service at the Mayan Resorts!!!
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Customer service
Location
Price Affordability
Staff

Rental Return Guarantees Review

Mayan Palace
#493372
I must say a lot of the reviews are biased as my wife and I were told there are no rental return guarantees which we accepted as we wanted to use the weeks to come back to anyone of the Mayan resorts or to exchange and through the Vida lifestyle account they set us up with have had some great last minute deals .we have país 99 dóllars for a weeks Vacations. Even Nissan or Mercedez get Bad reviews And they have the best cara in the world.
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3 years ago me and my husband acquire a membership with Mayan Palace, we think that could be a great idea to invest on a timeshare We wanted the cancellation but the resort denied that possibility while in the timeshare presentation the salesperson told us that we...
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Anonymous
John

The same garbage you posted yesterday on Redweek. Just a bold advertisement for MTS that is written in broken English. Word for word the same thing.

#1036985
Reply to reviews
My wife and I fell for the lies that were told to us during the timeshare presentation. We want to update you on some of the lies you will be told during the presentation. There are no fees unless you use the week. There are fees everywhere if you want to do an...
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Iggyearl
Anonymous

5 days to cancel the contract. Has to be in writing.

Riviera Maya, Quintana Roo
I liked
  • Pool
I didn't like
  • Timeshare scam
#1001815
Reply to reviews
My wife and I have been lured into 2 Mayan palace presentations over the last year: one in Puert Vallarta a second in Mayan Riviera. Modus operandi was the same in both cases: extravagant and persistent gift offers at the airport for a 90 min presentation and...
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#959968
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I bought a time share at Mayan Palace as an investment and was told I could use the equity to purchase a one or two bedroom. They have totally lied about everything they said they were going to do. They are impossible to contact. They said they fired the manager who...
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Anonymous
Anonymous

When your girlfriend signed the documents, she was given a credit on the purchasing price for the timeshare she was trading-in. It takes 30 to 60 days for Vidanta Resorts (th...

What a scam. We were lead to believe that once we purchased weeks we could turn any back in that we didn't want and sell them back to the company. What a laugh!! Don't believe anything they tell you. We spent $13,000 for three weeks and were told that we could use one...
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I didn't like
  • Timeshare sales
  • Sales team
  • Lies
#934413
Reply to reviews
Mayan Palace has ruined my life. I believed in their false promises in return I’m stuck with this useless membership which has cost me thousands of dollars. Mayan Palace timeshare is a SCAM! I visited Mexico. We stayed at a hotel, we went to Playa Del Carmen. In one...
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Anonymous
Anonymous

How old is the child in your story? We can't let them know you have children. In the contract some time share companies will claim children under the age of 18. They then use ...

In a nutshell everything we were told were lies: The promise was that since they were taking our timeshare off our hands we would never have to worry about maintenance fees again because they don't charge any fees. After returning home from our trip and reading all...
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Anonymous
Pablo

Your complaint lacks specificity. You didn't tell us which product you purchased. In Nuevo Vallarta, Mayan Palace has 2 products: one inside the compound, and older building...