Unfortunately we got talked into buying a timeshare with Mayan Palace. If you find yourself in the same situation, just say NO. We were overwhelmed with info at the presentation, then when when we got one and start asking questions and looking at what we actually signed, it wasn't what they committed to at the presentation. We were told, that it doesn't matter what was said at the presentation, it's what we signed. Which I understand, but I'm upset. Ther is actually a clause that says 'what was said is in the presentation isn't binding'.
We decided to give them a chance and went to book our first week. I have never had such a negative experience in my life. We have another time share which we love, but Vida is a different story. They sent us a promotional newsletter with an offer. During my discussion with the reservation, the rep actually said to me' to read the fine print at end of brochure which states they can rescind any offer at any time' and he was rescinding any offers in the brochure to me.
When we got to the resort, we took opportunity to speak with Vida rep and let them know about our negative experience. One manager actually walked away from us, but the rep listed and said he would follow up, which he never did once we left resort. Even while we were expressing our disgust with their service and our dissatisfaction, they were trying to sell us an upgrade.
I have to say the resort staff is phenomenal at customer service, and I would suggest Vida Vacations took some lessons from them.
Even being an 'Owner' they still initially stuck us in building #11 in the Riveriera. We asked to move and they did the second day.
RECOMMENDATION: STAY FAR AWAY FROM VIDA VACATIONS. It's a big rip off and not worth the aggravation.